Refund Policy

Effective 6 July 2026. This policy explains refunds and cancellations for HISAB 360 purchases. It differs by plan type, because the two plan families work differently.

Try before you pay

Every account starts with a 15-day free trial — every feature plus 50 HISAB AI credits — so you can fully evaluate HISAB 360 before being charged. We encourage you to use the trial to make sure the product fits your workflow.

Own AI plans — 14-day money-back guarantee

The guarantee applies to the Own AI family: the Own AI subscription (monthly or annual) and the one-time Perpetual license, where the AI runs on your own Anthropic or OpenAI account. If you are not satisfied with your first purchase of one of these plans, contact us within 14 days of your first charge and we will issue a full refund for that charge. The guarantee applies to your initial purchase, once per customer.

HISAB AI plans and credit top-ups — non-refundable

HISAB AI subscriptions (Basic and Plus) and credit top-up packs include AI usage that is consumed as you chat — a real cost we incur the moment the credits are used. For that reason these purchases are non-refundable. Before buying, you can evaluate HISAB AI properly: the free trial includes 50 HISAB AI credits with every feature unlocked. You can cancel a HISAB AI subscription at any time to stop future charges, and your credits and access remain available until the end of the period you have paid for. If a charge was made in error (for example a duplicate charge or an accidental purchase with the credits entirely unused), contact us promptly — we review such cases individually and aim to be fair.

Subscriptions, renewals and cancellation

Paid plans renew automatically each billing cycle (monthly or annual) until cancelled. You can cancel at any time from your billing settings; cancellation stops future charges, and your access continues until the end of the period you have already paid for. We do not charge a cancellation fee. Unused top-up credits are frozen — not lost — if your HISAB AI subscription lapses, and they are waiting for you when you resubscribe.

Renewals and used periods

Charges for renewal periods, and for periods that have already begun, are generally non-refundable. If a renewal was charged unexpectedly, contact us promptly — we review these case by case and aim to be fair.

How to request a refund

Email support@hisab360.net from the email address on your account, including your order or invoice reference. We typically respond within a few business days, and approved refunds are returned to your original payment method.

Payments and merchant of record

Payments for HISAB 360 are processed by our authorized reseller and Merchant of Record, Paddle.com. Approved refunds are issued through Paddle to your original payment method, and can also be requested using the receipt Paddle emails you after purchase.

Contact

Questions about this policy can be sent to support@hisab360.net.